Appointment Cancellation Policy

With the increasing demand for access to our practice and our services we need to ensure that all available clinician time is used effectively and not wasted. Every appointment that is failed is time that could have been offered to another patient, some of whom wait over 3 months for treatment. For example last month we had 16hrs 30 minutes of lost time. Therefore we have no choice but to introduce the following policy.

A patient who fails to attend their appointment or cancels with less than 48 hours’ notice will now incur a “Fail to Attend (FTA) Charge”. This will need to be settled prior to booking any further appointments. All future appointments will be cancelled until this payment is made. As is currently in place, we will then require the cost of the planned appointment to be paid up front as a deposit. Should the patient FTA again the deposits are non-refundable.

Failed to Attend (FTA) Charges

• £50 - £100 (including appointments where no charge was due for the original appointment, e.g. whitening review or free consultations)
  

• Deposit paid – full deposit charged
  

Patients on the Dental Plan

If a patient FTA’s they have 2 choices: